Do not buy Cigna Medicare Preferred HMO… Do not buy Cigna Medicare Preferred HMO from Heidi Bartek with Etelequote. She told me FEMA had extended the enrollment date for health insurance and drug insurance. Well FEMA is not the agency to make that decision but due to Ms. Bartek’s misrepresentation, I was left with no health or drug prescription coverage until I reported her to Alabama’s Insurance Commissioner. This has put me in a financial bind and I will not stop until Heidi is fired!!!!

Excellent Service My agent was Shelly Woods. She went above and beyond to provide me with useful information for me to select an insurance company with the policy that I thought best served my needs.

Wow what an exemplary employee you have… Wow what an exemplary employee you have in Ms. Martin. Not only was she always professional and efficient but seemed to me to be quite personable. In my experience she demonstrated a level of genuine empathy and caring that is sorely lacking in most telephone based service situations. I speak to you not as a general client but as an individual who managed massive telephone sales centers for a major US airline. For better or worse I tend to hold telephone representatives to a high standard. Ms.Martin was able to turn me from planning to simply say no thank you and hanging up to accepting that she had information that I needed. I felt that she actually heard and understood what I said. She obviously knows the difference between actively listening and hearing the words coming through the phone. Sincerely, Thomas Johnstone

Unable to qualify for eye exam, after two years under Humana! I was very frustrated with a problem we had, and called Medicare realizing that the plan we hard was no longer working for us. I was surprised to find out that we could change plans, mid year. The plan we had, we had for five years. Our agent Amy Nash, did a phenomenal job checking doctors and specialists for us. As it turns out, we only have to change dentists, podiatrists, and respiratory. We get to keep our PCP, dermatologist,Eye doctor, and durable medical company. There is only one medication, Symbicort, that is not on your formulary. I will try and get authorization for that one, as many inhalers no longer work for my asthma. We are loooking forward to using our new plan.

I had the same broker Ralph Moyse for… I had the same broker Ralph Moyse for myself and another member of my family and twice he’s been very helpful, patiently explaining and answering all of my questions and clarifying all of them if needed. In addition he gave clear options to make easy to choose the right plan for us.