Joel did his job for me to pay my bill Joel did his job for me to pay my bill. I did try to get a hold of customer service twice to discuss getting a discount for this year and had to wait on phone at least 20 minutes each. Hung up and called back and just paid the invoice without consideration for discount for me a disabled veteran and senior. Joel said that by filling out this review I could get a discount next year. thanks

Bee Bee listened and understood my… Bee Bee listened and understood my difficult financial situation having been laid off recently (September). She made the pricing adjustments, explained my policy coverage, thanked me for my 2+years with you and set up my next "affordable" payment. I am Wanda Holland in Kyle, Texas

Had a routine household problem (leaky… Had a routine household problem (leaky kitchen faucet) yet they found a reason not to cover the issue claiming I didn’t sign up for some obscure separate “faucets coverage” which I was not made aware of when I signed up for their premier warranty plan. Buyer beware!

Karen was fantastic! Karen was incredibly personable and kind. She quickly and efficiently solved the issue with our account and even took her time to wish us happy holidays. I wish all conpanies had representatives like Karen on the other end of the phone.

Karen was very friendly and helpful so… Karen was very friendly and helpful so we made the payment