Hassle Free I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.

Karen was very friendly and helpful so… Karen was very friendly and helpful so we made the payment

Because of financial issues Because of financial issues, I changed my mind about getting the contract set up just now. Joel was very polite, friendly and helpful and in part because of this, when things turn around again, I will likely actually start a contract with American Residential Warranty. I appreciate a company that does not "strong arm" clients who have changed their minds about service.

I spoke to 3 people on three different… I spoke to 3 people on three different days. Rod at first very kind was glad I called. Didn’t get everything resolved due to me not having my bank account number ready. When I called back the next day I spoke to Brandon who seemed like I was bothering him he said I needed to speak to a manager who would call me 24 to 48 hours he. Needless to say no one called me within 48 hours, All I was trying to do was pay. When I called back the 3rd time I spoke with Matt, who was very professional and kind. I had decided b4 I called if he was like Brandon I was going with a different home warranty. However I’m very glad I spoke with Rod and Matt. Thank you, Toni and Malisah Newman

Bee Bee listened and understood my… Bee Bee listened and understood my difficult financial situation having been laid off recently (September). She made the pricing adjustments, explained my policy coverage, thanked me for my 2+years with you and set up my next "affordable" payment. I am Wanda Holland in Kyle, Texas