Dd
GBexcellent customer service They were fast and efficent. Customer service was easy to get ahold of and explained the process they even sent me email with link to the documents I needed. the process to file was easy. they were very quick at responding. they did great at communication on status of the claim.
Lynn Johnson
GBGreat results! First time any travel insurance claim was approved for us. Others were always finding loopholes to get out of paying. Not Aon! We will be using them for all our travel insurance needs from now on.
J Traylor
GBExcellent response to our claim Excellent response to our claim. We had to cancel our cruise due to a medical issue three days before our cruise. We filled out the paperwork and within 10 days the refund was in our bank account. Would not hesitate to do business with them again on our next cruise purchase.
Sheree Collins
GBLack of Help from AON AON and Royal Caribbean should send a copy of the specifics of the insurance. My 16 year old grandson could not go on the trip because he had just got a job. He cancelled 3 weeks before the trip. I filed on the insurance on the boat with the help of an employee of the Royal Caribbean. There was back and forth communication, then nothing. I was even told they didn’t have my reference number. How do you lose that? I am very disappointed with your service and lack of communication.
Billy S
GBWorked hard to get my refund once I… Worked hard to get my refund once I sent in all of the proper paperwork.