Medical emergency while traveling When you buy travel insurance it should cover what is stated. It shouldn’t be a long, drawn out process. Having to re-submit every few days with more information, or expanding on the information already given should not be part of the process. After weeks of this process when they decide to reimburse you for your expenses, it doesn’t let you submit how you want your reimbursement. They just send a check in the end. I may or may not add this insurance to any further trips.

PROMPT ATTENTION Our medical claim was submitted by the cruise boat medical department directly to the company. We didn't need to do anything. The claim was paid in full a few days after we returned home. I will always use AON. Highly recommended!

We purchased trip cancelation insurance We purchased trip cancelation insurance. My wife's leg was injured before cruise. Downloaded medical form from AON and took to doctor during visit. AON reimbursed us for cost of canceled cruise since we were too late to get any refund from cruise line. Reimbursement was within a couple of weeks and had option to deposit funds into our checking account. I usually have trepidation when dealing with insurance because they typically seem to be more about collecting premium and hard to pay up when needed. AON was not that way with us which we were grateful for.

Lack of Help from AON AON and Royal Caribbean should send a copy of the specifics of the insurance. My 16 year old grandson could not go on the trip because he had just got a job. He cancelled 3 weeks before the trip. I filed on the insurance on the boat with the help of an employee of the Royal Caribbean. There was back and forth communication, then nothing. I was even told they didn’t have my reference number. How do you lose that? I am very disappointed with your service and lack of communication.

Stranded in NYC - Aon Saved the Day! My husband and I ended up stranded in NYC after a week long vacation. We didn't have anything bu tour backpacks - we were terrified and knew this could end up being quite the unexpected expense! Luckily we had trip insurance and filed a claim through Aon. It was easy to do and had an incredibly impressive turnaround time. We fully recovered all of our expenses due to our trip delay and I will ALWAYS travel with trip insurance from now on!