Karla was extremely helpful and professional I was able to share my concern with Karla one of the PSI representatives and she went ahead and took care of the issue promptly. I appreciate the quick response and support shown by PSI

Customer service for information about my insurance I reached out for customer support to find out the in network providers near me and also, if I’m eligible for certain service based on my plan. Odette, was quick and patient in answering my questions.

Urgent Policy Modification My son's university needed a modification to the Insurance Policy. I called and my call was answered immediately by a person - not a recording or a robo-menu. I followed up on a call the next day, same quick answer. They had my issue, my name, my son's name and policy on top of their minds and had issued a modification immediately, but the e-mail failed to arrive the previous day. I am happy I chose PSI and will continue to choose them in the future.

Odette was very polite and listened… Odette was very polite and listened very well. As a customer service representative she was very efficient in terms of making me feel valued and cared for. However she wasn't able to help me with a solution which was actually beyond her scope and means, so I don't blame her for that. Odette deserves 5 star but I took away 1 star because PSI could do better by offering multi-year health insurance coverage. I would appreciate if PSI have multi-year (1 month - 3 years) health insurance coverage for international students because in some programs and schools they demand that we have 3 years (or equivalent to our program duration) health insurance coverage so that our visa papers are approved for 3 years. I would appreciate if PSI could consider this option in the interest of international students who need it. I am a current client and registered for 1 year (max coverage) and top tier insurance. And I plan to stay with PSI for the duration of my program. Thank you!

Great support The support service was really fast and great. Thanks, specifically to Madesin who answered all my questions and helped me through the process.