EXCELLENT CUSTOMER SERVICE I am very thankful to Odette for helping me out today. She has patiently guided me through the complexities of health insurance, addressing every concern with clarity and professionalism. Odette is profoundly knowledgeable and made the process seamless for me.

Odette was very polite and listened… Odette was very polite and listened very well. As a customer service representative she was very efficient in terms of making me feel valued and cared for. However she wasn't able to help me with a solution which was actually beyond her scope and means, so I don't blame her for that. Odette deserves 5 star but I took away 1 star because PSI could do better by offering multi-year health insurance coverage. I would appreciate if PSI have multi-year (1 month - 3 years) health insurance coverage for international students because in some programs and schools they demand that we have 3 years (or equivalent to our program duration) health insurance coverage so that our visa papers are approved for 3 years. I would appreciate if PSI could consider this option in the interest of international students who need it. I am a current client and registered for 1 year (max coverage) and top tier insurance. And I plan to stay with PSI for the duration of my program. Thank you!

I was helped by Madesin I was helped by Madesin; my niece was applying for loan and we needed to clarify some information. Even though I called over the weekend, and was connected to Madesin in a minute. There was hardly a hold-time. Once connected, Madesin was polite but thorough and efficient. She understood my questions, clearly provided the information, and even waited for me to confirm that what she told me helped me solve my problem as I filled out the form on their website. Overall an excellent service.

Karla was a delight to speak with Karla was a delight to speak with. She genuinely wanted to help, provided frequent updates and was very quick to solve my issue.

As a customer service representative… As a customer service representative she was very efficient in terms of making me feel valued and cared for.