This is a hard one for me This is a hard one for me. They eventually paid the claim, but getting there was very difficult. It was extremely frustrating just trying to get a representative on the phone. When I did, I was transferred multiple times and then the person I spoke with didn't even have ALL the records that I had provided in front of them. I appreciate them paying the claim. I do not appreciate what I had to go through to get there.

Skeptical about pet insurance I was very uncertain about buying pet insurance for my 2 baby Toy Poodles. I researched very carefully, talked to my vet, read many reviews and decided on Embrace. All companies promised a lot but it seems Embrace delivered. Also, they were on my vets list of recommended companies and also USAA was recommending them. SO, I signed up. I am glad I did as I had some issues with about 5 months and my claim was handled promptly. Every communication I have had with them via phone, email on on their web site have been pleasant. Even if I had not had to file a claim I would feel comfortable knowing that they were covered just incase. Thanks Embrace

Outstanding customer service and fast Outstanding customer service and fast. I knew that you guys cared about us during an awful time in our lives

Professional and caring Professional and caring . Easy to submit claims very user friendly took the stress out of an already stressful time with my pup having to undergo surgery.

I just cancelled my policy I just cancelled my policy. After 4 years the cost more than doubled. I had no claims that were ever approved. I sent 4 emails requesting the cancellation before the company responded. Very poor business in my opinion