I expected a decent amount of coverage… I expected a decent amount of coverage from you, considering that I am paying nearly $100 per month and haven’t really filed many claims. I know my dog is older, but I didn’t adopt her until she was seven. I have only had six years of coverage. My vet bill totaled nearly $4,000, but the insurance is paying less than $200.

never got a claim reimbursed all they… never got a claim reimbursed all they did was hassle my vet so she didn't want to keep answering them, they 4 x asked for an invoice, which she sent, then they wanted dr. notes, etc as of today, two months later, nothing, my vet said other insurance did not hassle this was the only one

This is a hard one for me This is a hard one for me. They eventually paid the claim, but getting there was very difficult. It was extremely frustrating just trying to get a representative on the phone. When I did, I was transferred multiple times and then the person I spoke with didn't even have ALL the records that I had provided in front of them. I appreciate them paying the claim. I do not appreciate what I had to go through to get there.

After some back and forth on vet… After some back and forth on vet reports We got good results on Odie’s dermatitis Which I hope is resolved fingers crossed Thanks Embrace 😎

Potential sago poisoning… Recently I had a potential poisoning scare with my dog. On our walk it looked liked she had picked up a sago palm nut and ate it. I was unable to get it out of her mouth. I rushed her to a local emergency room where vomiting was induced. Because of the severe toxicity of sago plants she had to be transferred to a veterinary hospital that had critical care vets for further treatment and observation. She remained hospitalized for 2 days. She is fine now thankfully. I sent all invoices to Embrace who quickly reimbursed me for 90% (per my policy) of my expenses. When I had some questions about the process they were very helpful explaining things to me. I am so grateful that Embrace made the frightening experience easier to navigate without the fear that I would not be able to afford critical emergent care for my sweet Pippa. Thank you, Embrace!