We changed method of payment because of a hacked credit card I have never used the pet insurance. I’ve paid the premium for 2 months but our credit card was hacked so the premium, to ASPCA “ bounced” and they e mailed us. We spoked on the phone for a few minutes and I chamged the payment to the checking account so it will automatically come out of my checking account every month on the same date. ASPCA is on top of getting paid monthly for the pet insurance.

I was quite impressed with the customer… I was quite impressed with the customer service rep. She was extremely helpful and patient with my questions. I was able to submit my records and invoice very easily. I also received the direct deposit very quickly.

My feelings about The ASPCA Insurance network I am getting more accustomed to using the newer platform. I found it complicated to have to take the bills picture first then upload from the photo site. It seems like it would be easier to take the picture while filling out the claim form but as I said I have figured it out now. There have been some longer waits but I do understand that sometimes you are busier than others but overall I am happy with your service.

So far not so good So far not so good. Even though both mused AND my vet submitted medical records, ASPCA says they haven’t received anything and that they are going to cancel the claim. Log in, and it says right there, the day the records were submitted. Getting extremely frustrated… hopefully soon I can get a reply and update this review. As of right now, I’d say definitely do NOT buy ASPCA Pet Insurance.

Kitten accident not covered. I purchased this policy, and then my cat had a freak accident before the 14 day grace period was up, so ASPCA refused to cover anything. I realize this is technically in the contract I signed - so I supposed I shouldn't be angry about it. But ASPCA didn't budge at all with helping me with any percentage of the bill. I was trying to do the right thing by having insurance for my pet but it turns out it didn't matter.