NOT worth the money The ap does not let you upload Docs, have to do it online. (Even though Ap has a spot for it, it does not allow the uploads from a phone) I have uploaded my invoice 3 times, and just received a call that I have not uploaded it. My first and only vet appointment was not paid at all. I am most likely canceling both pets coverage!

Sent me a reimbursement check Sent me a reimbursement check, which I deposited. They then put a stop on that check without notifying me whatsoever (I even double checked my ASPCA account…no notification) and my bank charged me a fee because of it. Waiting for paperwork from my bank so I can submit it to ASPCA and find out why they stopped the check and demand a refund for both the check and the fee my bank took. Pretty disappointed that this happened within my first month of membership with them and with the first check they mailed out to me.

I was quite impressed with the customer… I was quite impressed with the customer service rep. She was extremely helpful and patient with my questions. I was able to submit my records and invoice very easily. I also received the direct deposit very quickly.

Wow! I have two kittens and I purchased pet health insurance for them in case anything ever happens (which I'm hoping it doesn't). I also got preventative care coverage for them, just to help pay for some things. I wasn't expecting them to refund 50% of my vet bill for preventative care (shots, etc). I would definitely look into it if you have a fur baby. You would rather have it and not need it than not have it and really need it to help cover costs for your pet.

Fair plan that covers many costs for my 2 Rescues I have had ASPCA insurance on my 2 rescues a couple years now. My experience has been that it is best to ask your Vet for Soap notes and medical records to submit with the invoice claim you file for a better outcome. I have had most claims paid and the company is reasonable just lacking communication between customer service and claim reps as I had to keep calling to get information updated. This seems to be a recent issue as it didn’t occur when I first purchased my insurance plans. I like the direct deposit option for reimbursement which expected the process a bit.