So far not too bad The website was malfunctioning and I got tired of having to keep trying to get in, I called them and shortly thereafter it worked. Hopefully I bought this insurance for no reason, but if I need them, that's where the rubber meets the road..... will my product get fixed properly and timely?..... I hope I don't have to find out. {<:

Site trouble frustration resolved with phone call I had trouble with the web site when I was trying to purchase a policy. I submitted a help ticket, but hadn't heard back the next day. My purchase date mattered so that I would qualify for "new" status on my phone's rate. The phone message said to leave a message, but I was actually greeted by an employee when I was about to hang up. Suleman explained where the site had given me trouble and helped me through the process, including competing some data that I had failed to enter. I won't deny that at first I was very frustrated, but in the end I was very please with how it was resolved. I will say this, if you have trouble with the site, call them and your experience should be much nicer. I'm giving them 5 stars on trust that they will resolve the site problems.

Like the automated quote for insurance… Like the automated quote for insurance for our student Chromebooks. Great reviews and good information for schools IT team. Like the informational Youtube videos.

Simple and easy to purchase It was fast, easy and affordable to purchase the insurance for both my daughters laptops. No problems or concerns at all!

So far, so good Haven't had to file a claim yet so i dont know how well that process is yet. So far when purchasing the year insurnace it was fairly easy. However I still haven't been able to get my account set up. It wont work every time I have tried. I will have to call customer service. Also my only complaint is that I bought the insurance the day I received my chromebook brand new and the only option for what condition it was in was "used". When purchasing the insurance, it was brand new. Other than that, great service so far.