Easy online transaction Easy online transaction. Claims process through school was fast.

Laptop warranty issue The rep. was great for the 2023-2024 school year because I called to pay for the insurance of my son's laptop from his school in Florida, and the service this time was accurate, fast, and friendly. However, for the 2022-2023 school year, I was not a fan of this company because the rep. was not knowledgeable of anything and the accent of her language got stronger to the point that I could not understand what she was saying which frustrated me.

Easy to purchase online Easy to purchase online. Quick IT turnaround to get the policy setup correctly.

Like the automated quote for insurance… Like the automated quote for insurance for our student Chromebooks. Great reviews and good information for schools IT team. Like the informational Youtube videos.

School provides computer so purchase… School provides computer so purchase date on form is irrelevant and causes some confusion with people signing up. The choices from drop down menu's is extensive which requires research on the student's computer which can be cumbersome. A specific listing for a specific school, highlighted etc. could provide much more clarity for parents.