Laptop warranty issue The rep. was great for the 2023-2024 school year because I called to pay for the insurance of my son's laptop from his school in Florida, and the service this time was accurate, fast, and friendly. However, for the 2022-2023 school year, I was not a fan of this company because the rep. was not knowledgeable of anything and the accent of her language got stronger to the point that I could not understand what she was saying which frustrated me.

Chromebook insurance I have been purchasing insurance for my kid's Chromebook for 3 years. When I call, they are very helpful. Great customer support. Happy with the service.

So far, so good Haven't had to file a claim yet so i dont know how well that process is yet. So far when purchasing the year insurnace it was fairly easy. However I still haven't been able to get my account set up. It wont work every time I have tried. I will have to call customer service. Also my only complaint is that I bought the insurance the day I received my chromebook brand new and the only option for what condition it was in was "used". When purchasing the insurance, it was brand new. Other than that, great service so far.

School provides computer so purchase… School provides computer so purchase date on form is irrelevant and causes some confusion with people signing up. The choices from drop down menu's is extensive which requires research on the student's computer which can be cumbersome. A specific listing for a specific school, highlighted etc. could provide much more clarity for parents.

I called late at night & got great service I called late at night. The agent was friendly and helpful. She took care of everything I needed.