Kimberlee Rossignol
GBYou made it so easy! You made it so easy. I was preparing for days of torture to find and get flood insurance. Neptune had me covered in minutes. Thank you,easy breezy!
Parker Vigé
GBDeceptive Fee Structure After 1-Year Renewal Neptunes premium charges are deceptive. After the first year, you will be charged a $150 policy fee (which is odd, because there is no administrative cost for your auto-renewal). This fee is also considered to be ‘earned’ at the time of renewal; if you switch to a different provider without this fee, it will not be refunded as is required for the remaining premium. I don’t mind paying for quality services, but I mistrust companies that use disingenuous fee structures to pad their margins without delivering value in return.
Bethany Reads
GBGreat Service My underwriter followed up, revised my quote as needed and was very helpful. Bound coverage for a higher limit and at less premium than FEMA.
John B.
GBThank You Kudos to Neptune Flood! We had a concern with our Policy and were unable to resolve the issue through normal channels. After raising the issue directly with Neptune they resolved the problem within 24 hours. While it's preferable not to have an issue in the first place, it's good to see positive and timely response to fully address the problem.
JG
GBGreat customer service 🎉 The quick response and service for my immediate request was done with ease -thank you for all your help.