Unsatisfied
GBI attempted to purchase a policy… I attempted to purchase a policy through Neptune. I added my payment information on their website, and only then did they allow me access to read the fine print. Upon reading the fine print, I elected not to purchase the policy. But it was too late, they had already taken my money. Now they are slow walking getting me the refund and refusing to allow me to talk to senior management to get the refund turned around in a timely manner. Bottom line, no thanks, I will never use Neptune in the future for anything.
JOHN O'MALLEY JR
GBThe person from Neptune Flood Insurance… The person from Neptune Flood Insurance that we spoke to on the phone was very helpful.
THOMAS MANCE
GBQuick and easy and reasonable cost -
Alex Kirillov
GBCompany arbitrary changes location and… Company arbitrary changes location and addresses of my property for both insurance policies I have. First one - they did moved the location marker from the real location 100 feet south, so it appeard in the floodzone, and raked insurance rate +60% Second one - they arbitrary changed the real postal address to an "apartment" in the neighbouring building.
JG
GBGreat customer service 🎉 The quick response and service for my immediate request was done with ease -thank you for all your help.