Linda
GBHappy Customer Was able to get a great price on my flood insurance through their online system and then their customer service reached out to let me know they were available with any questions or concerns. They made it very easy and are a highly rated company for Flood Insurance.
Bethany Reads
GBGreat Service My underwriter followed up, revised my quote as needed and was very helpful. Bound coverage for a higher limit and at less premium than FEMA.
TONY NAVARRETE
GBThe service was easy to understand and… The service was easy to understand and promptness in returning call with quote. Entire process done within 3 days. Submitted to mortgage company and done. Service rep had excellent people skills in that he explained in clear concise terms for us to understand.
JOHN O'MALLEY JR
GBThe person from Neptune Flood Insurance… The person from Neptune Flood Insurance that we spoke to on the phone was very helpful.
Parker Vigé
GBDeceptive Fee Structure After 1-Year Renewal Neptunes premium charges are deceptive. After the first year, you will be charged a $150 policy fee (which is odd, because there is no administrative cost for your auto-renewal). This fee is also considered to be ‘earned’ at the time of renewal; if you switch to a different provider without this fee, it will not be refunded as is required for the remaining premium. I don’t mind paying for quality services, but I mistrust companies that use disingenuous fee structures to pad their margins without delivering value in return.