Nathalie van Havre
GBLemonade Pet insurance EDIT: Within an hour after posting this review, Lemonade replied, asking me to contact them by email. I did so, explaining what happened. Within 2 hours, my claim was approved and funds transferred. I really appreciate this and have changed my review accordingly, I initially rated Lemonade 1 star but I have now changed it to 5 stars. I appreciate Lemonade's help. This is about Lemonade Pet insurance. I insured my dog a year ago after moving to the US from another country. I provided everything they requested, including a full medical exam result done within 14 days of starting the insurance (because I could not get the vet files form my previous country). Now my dog has a medical issues that requires investigation. Lemonade says that they need previous medical records, when they previously told me they had all their needed and my policy was in place. They had actually written to me to say that I was all set to file a claim whenever I needed it. This is different from what they told me initially. Meanwhile, they happily let me pay premiums for months! I guess I should have read their letter as "you are all set to file a claim whenever you need it, but we won't pay it!" Of course, I am captive now: You need to do what they ask for, or they won't pay. And you cannot change insurance!
Happy customer
GBGreat Experience! The staff was friendly, caring and quick to respond! Literally, I thought, "wow, that was fast!" How often do we have that pleasure these days! Thank you for a great experience!
Asia
GBMy claims have always been a fast turn… My claims have always been a fast turn around, I've never seen a company that does exactly what they advertise for my Fur Baby at least, please keep up the fantastic job with your monthly cost and great services provided!
Sunny
GBI put in my claim while on the phone… I put in my claim while on the phone with a live representative, who walked me through sending the correct paperwork by emai.? The people l spoke with were very patient with me and helpful, which l so very much appreciate! I received my claim for the exact amount that l had read would be covered. I’m very satisfied and grateful for the support!! Thank You Sunny and Eloise
Megan
GBit was super fast to file a claim it was super fast to file a claim! i got my reimbursement right away and it was awesome overall! I'm so happy.