Roberta Lindsay customer
GBI was attempting to make a credit card… I was attempting to make a credit card payment for travel insurance w/o success, so I contacted support services. The first time, I interacted with Melanie who tried to resolve the problem. After talking w/ two different credit card companies who both said it wasn't on their end, I then spoke with Shanna. She re-entered my info, and my card was accepted. Shanna was also very helpful in telling me about my emails that I would receive.
Mark S
GBGreat assistance I spoke to Amanda B in February about purchasing a travel insurance policy for an upcoming trip In May. I called back in April and spoke to another representative, Christiana, in late April. Both ladies were very knowledgeable, friendly, and helpful. There was no pressure and they answered all my questions, and made it very easy to purchase the policy that best fit my needs. Kudos and a big thanks you to both ladies for making this potentially unpleasant task into a pleasant experience.
PRB
GBOutstanding customer service. The agent I dealt with did an outstanding job assisting me in choosing the right insurance for our trip. She saved us money as I was initially going to purchase insurance directly and would have over-insured. She was knowledgeable and patient with my questions. Hopefully we don't have to use it!
Greg
GBCourteous and professional She was very professional and took time to explain everything in detail and sent us the information we needed right away. She listened, understood our concerns and answered all of questions satisfactory.
Barbara
GBLuis and Katrina were well informed Luis and Katrina were well informed, knew what best fit our needs and not pushy (wanting me to book right away). They both were very professional quoting the policy information and coverage. I will definitely call you the next time we book any travel.