Diana Landero
GBMy first travel insurance purchase I had questions about terms and the type of policy I should buy. Shanna in the chat was very helpful and thoughtful to referred me to an agent. Melanie, the agent, called me shortly after, her product knowledge and customer service was exceptional, she took the time to explain terms and make recommendations for the coverage I was looking for. Thank you Shanna and Melanie!
Lynette
GBAwesome Customer Service By Sylvia Awesome experience with Sylvia!! Excellent customer service skills and knowledge of the product. Very patient and found the best policy for me with no pressure to purchase a higher priced policy. I'm very happy that I called instead of trying to purchase on my on.
Roberta Lindsay customer
GBI was attempting to make a credit card… I was attempting to make a credit card payment for travel insurance w/o success, so I contacted support services. The first time, I interacted with Melanie who tried to resolve the problem. After talking w/ two different credit card companies who both said it wasn't on their end, I then spoke with Shanna. She re-entered my info, and my card was accepted. Shanna was also very helpful in telling me about my emails that I would receive.
customerJudy Larkin
GBPeter went above and beyond during our… Peter went above and beyond during our little computer glitch making sure I received the best policy for my travel needs. He also provided me with some good tips related to buying travel insurance in the future.
Susan R customer
GBStellar customer service Truly, the reason for five stars is the excellent customer service by Amanda and Christiana. They were both so helpful when I was confused about which travel insurance policy to choose. Courteous, informative, reassuring. I especially wanted to know about any help I could obtain should I have need to file a claim. Even though claims will be handled through IMG, I felt very supported to learn that I could call Aardy and have their assistance as well.