Excellent service and friendly people Excellent service and friendly people. Better then banks!

They are not even close to a 1 star They are not even close to a 1 star! I strongly suggest anyone to look elsewhere for banking and loans! They are a shady bank who will hit you with unexpected fees! But that’s not it customer service talks to you like your trash they have no professionalism in their nature! They will not answer you or hang up on you if they don’t like the conversation! Like it’s their money their rules! Not an attractive place or business to deal with! Save the headaches and money and go somewhere else!

Love this Branch Love this Branch! Everyone is so nice, professional and personable! I always feel valued.

A Real Hassle It's too hard to get a replacement bank card working. It comes with no instructions a barely legible number on the back, their phone help puts you on hold forever on a silent line and eventually disconnects you gives you broken reference numbers and finally afterv6 hours. My bank card may finally work (I haven't tried it yet).

Cust Service Associate Gretchen Dalby Cust Service Associate Gretchen Dalby was excellent. Handled my business quickly and efficiently. Was extremely pleasant and a pleasure to work with. Nice smile and great attitude. Thank you Gretchen! Also, was able to arrange an appointment online. Went to appointment and was greeted by Gretchen within a few short minutes after walking into the BFCU branch, Hempstead NY. Everyone at this branch was friendly and helpful...My thanks to you all.