Automation of PNC Bank Feedback Automation of PNC Bank is a terrible and disturbing trend. No human contact for bad service! PNC Financial Services CEO William Demchak tells financial analysts PNC Bank is going to "'change the world" and "remove tellers so that we have more automation."Today, 90 percent of PNC Bank branches have tellers. In five years, only one-third of them will. Some people are wary of the coming change.

THIEVES AND LIARS… Was lied to by mortgage sales team to get business. Then condo team missed a contractual deadline and denied a loan. It wasn't my fault, lost my earnest money and they just told me they aren't at fault. Billion dollar a year company can't give a few thousand dollars back to a customer after their sales people lied. SCUM

Customer Service???? My PNC card was canceled due to suspicious activity. They said my card would take 5-7 business in mail. Never received. I called again and received the same response. I called again and asked if I could get the card sent overnight. The person put me on hold fir 20 minutes. She said she mail it out. I asked for it to be sent overnight again. She suggested I go to my branch. TOTAL INCOMPETENCE!!

The worst customer service experience… The worst customer service experience I’ve ever had. My father died six months ago and we’re STILL dealing with PNC’s IRA division. The whole division is incompetent. For some reason it takes mail about THREE weeks to get from Pittsburgh to Northeast Ohio. They don’t use metered mail so who knows when it is actually mailed out. The IRA division will accept emailed, scanned documents but they will NOT send anything via email. We’ve moved our accounts to another bank. You should too.

I am dealing with the Pension process… I am dealing with the Pension process and it has been an absolutely dreadful experience. The process is meant to frustrate and infuriate loved ones just trying to access capital from a loved one that has recently passed. This is just another consistent feedback point that confirms the ruthlessness and human depravity that is rampant at PNC bank.