Banker was not kind or understanding Banker was not kind or understanding. She was more interested in trying to find a scam than she was in helping me set up a small business accout. She went so far as to say scammers loved to target old people. She was nosy and unprofessional.

Not worth it The hoops you have to jump through for basic service aren’t worth the extra fees they charge you. Compass was great but it went straight to the landfill as soon as PNC took over. Do not use this bank if you can keep from it.

Not satisfied with business checking's bogus charges. I opened a new business checking account on 06/13/2023 for my currently inactive business (while searching for property to lease). The banker told me that there will be no service charges if I maintain a balance of at least $500, but somehow the banker signed me up for Cash Flow and it has taken a charge of $52 every month since then ( I have had a business checking account at Capital One Bank and there are no service charges at all ).Maybe the banker get some extra perks for signing me up for unwanted services without telling me. I have called customer service to cancelled Cash Flow, but they have refused to credit me the charges. I will cancel all of my accounts with PNC bank, as there are a lot decent banks out there.

THIEVES AND LIARS… Was lied to by mortgage sales team to get business. Then condo team missed a contractual deadline and denied a loan. It wasn't my fault, lost my earnest money and they just told me they aren't at fault. Billion dollar a year company can't give a few thousand dollars back to a customer after their sales people lied. SCUM

Give you the run around and lie Convenient locations but different customer service agents tell you different answers. Spoke with 3 people over the last week of when I should receive my debit card I ordered last Tuesday. The first person said it should only take 5-7 days, the second said 7-10 days and the third said 5-7 days or 7-10 days. But if you look on Google it says 5-7 days. So extremely inconsistent answers to the same, simple question. The second and third customer service agent also tried putting the blame on the post office. But it is PNC's fault for not putting tracking on a debit card being sent through the postal service. The postal service has enough issues but sending a small envelope from the corporate office in either cinncinnati or Cleveland where they process the debit card to just outside of Pittsburgh takes up to 10 days? That's entirely not on the postal service, because you can receive a postal package from California in less then 10 days. That is 100% the responsibility of PNC for sending a debit card that way and giving customers inconsistent answers of how long it should take. Absolutely absurd and disgusting for a debit card to take up to 10 days to be delivered.