ONE STAR is TOO much! ONE STAR is TOO much! I tried to send money to Indonesia, first time it went no problem, second time it was cancelled, I was asked to provide SELFIE with my driving licence. I did. Then transaction went OK, after this I tried to transfer money 4 more times, and each time transaction was immediately cancelled. I've sent multiple emails, I've contacted them via form on the website. I tried to ring UK and German customer service, and I only got automated message, there is no option to talk to a person. Paypal won't help me, and XOOM didn't resolve this issue. I'm really annoyed and stressed, as I got someone awaiting the money, and it was hard to explain why sometimes money goes sometimes it doesn't made me look like a liar, who just doesn't want to send the money, cause twice it went, and then it just didn't for NO REASON. I'm absolutely fuming, wasted nearly a week on this.

Highly unreliable Highly unreliable: sometimes transfers are made in hours/minutes, sometimes days go by with no action and just template/standard responses from support that the transfer is on schedule and on the way. How a service can be so poorly run is beyond me. Xoom mentions that the transfers are carried out by a "partner", and I have come to assume that means that the actual work has been outsourced to some low-income country with less than skilled staff. If possible, avoid this service.

Just terrible Just terrible! I sent money to my friend and xoom hold it for a week for some security check, no answered to my emails. And after I called started to ask about my friend, why I sending her money, how long I know her and how we met. That ridicules! And my private information. After I answered they told me my recipient can’t to get money for security reason and they plan to hold my money one week more!!!

Excellent! Try it out with a small amount first. After looking at the reviews for another company (that offers a slightly better rate), I came to check out those of Xoom.com for comparison. I was appalled by the abundance of 1-star reviews for Xoom, so I wrote mine. I have used Xoom for over three years and found their service exemplary! Some (or many) people have had disappointing experiences. But apparently, those with positive experiences don't bother with writing reviews. I typically transfer money from the USA to India. In over 90% of the cases, the transfer was completed within 15 minutes and has never taken more than four hours. The tracking process is transparent. Also, the recipient and I receive an SMS when the process is completed. I am pleased. I found another company with better exchange rates. But I don't want to risk moving away from Xoom.

You might have more luck sending cash in an envelope The app: Pros - it exists Cons - you’ll spend 1 hour going through a pretty harrowing UX and find out 3 days later that the transaction was cancelled. Customer support: Pros - prompt responses Cons - contents of said prompt responses are utter nonsense that makes you realise they don’t actually know anything about their own product.