Highly unreliable Highly unreliable: sometimes transfers are made in hours/minutes, sometimes days go by with no action and just template/standard responses from support that the transfer is on schedule and on the way. How a service can be so poorly run is beyond me. Xoom mentions that the transfers are carried out by a "partner", and I have come to assume that means that the actual work has been outsourced to some low-income country with less than skilled staff. If possible, avoid this service.

Slow, unfriendly and buggy It took me 3 days with a lot of frustration and many "verification failures" before I decided to switch to a different money tranfer service. I was on the phone with Xoom 2 times and finally they could only tell me that my account was not authorized to transfer money. After that I tried with Wise and was able to do the same transfer in 30 minutes. Will never use Xoom anymore...

I send money to Colombia through xoom I send money to Colombia through xoom, not only they discount a lot of money for each "Peso" (300 pesos for each dolar) which makes it very very pricy but also sometimes it takes a long time to send the money or not send it at all, when you call the agents they always blame the "associated Banks". Good luck trying to get the money back fast!!!!

Do not transfer money with Xoom Do not transfer money with Xoom, they will lock it in their system and ask you for a bunch of useless information then give no timeframe on when you will receive it. They are thiefs withholding peoples money without justification.

ONE STAR is TOO much! ONE STAR is TOO much! I tried to send money to Indonesia, first time it went no problem, second time it was cancelled, I was asked to provide SELFIE with my driving licence. I did. Then transaction went OK, after this I tried to transfer money 4 more times, and each time transaction was immediately cancelled. I've sent multiple emails, I've contacted them via form on the website. I tried to ring UK and German customer service, and I only got automated message, there is no option to talk to a person. Paypal won't help me, and XOOM didn't resolve this issue. I'm really annoyed and stressed, as I got someone awaiting the money, and it was hard to explain why sometimes money goes sometimes it doesn't made me look like a liar, who just doesn't want to send the money, cause twice it went, and then it just didn't for NO REASON. I'm absolutely fuming, wasted nearly a week on this.