They have great prompt customer server… They have great prompt customer server with a genuine, clean tidy application “crypto / NFT” wallet. I really like the app over all of the others options I’ve tried, it offer everything you need, from getting currency to selling it as well as trading NFT. It’s just a good all rounder and tbh one I will be supporting for a long time to come. 😊

Good customer service but do not use ramp as they recommend and list as an option for crypto conversion I withdrew 0.0969 eth from another site into their wallet. And from there they had multiple ways to sell your coins to get real valuta. I chose ramp which was indeed a terrible idea. They spend 6 days from the initial transfer to state that the transaction was failure. Within these 6 days I wrote to their customer service multiple times but none response from ramp. Tho I did get help from Zengo as customer service which works great as the only thing in this site After the failed transaction I was told that I did have to wait 10 business days for a refund so basically 12 days because of weekends And then I was told that I have to use another service when I get that refund and that this service will take 3 more business days to work All this and I will probably end by losing 0.0209 equal to around 65 usd which no one will do anything to make up for Ramp and Zengo In it self are taking almost 50 usd in fees just to get the transaction done which eventually failed and i now have to pay more fees. This review is on Zengo because they recommend ramp which is a scam site. The only good thing to say about Zengo is their support which was very responefull and helpful other than that complete scam Update! it seems as though I will get my full 0.0936 eth from ramp but it still takes upwards of 10 business days In conclusion I must give probs to Zengo for their customer support but to be fair I don’t think it’s outright their fault but they none the less have ramp in their recommended section of places to convert crypto which i am not a huge fan of. Because of that I can’t give more than 3 stars even tho Zengo customer service is top notch

Crypto gone I recently made a transfer from another wallet to my ZenGo wallet but I made a mistake. I sent BNB smart chain to my Ethereum address. ZenGo doesn't support BNB smart chain so although the transfer was successfull it never arrived in my ZenGo wallet. With BscScan I can see the BNB is there. ZenGo support says the money is gone and maybe when they support the coin in the future it,s accessible for me. But if that ever happens is not sure.

Customer support is very good Customer support is very good. Jacobo was very supportive and helpful with my problems. Also, Some of my crypto got blocked because it dont support polygon network yet. I hope it get started soon so that i can use zengo more often.

Great service, above and beyond :) Wow these guys are awesome, they respond quickly to enquires and they helped me when i made an error in a transaction to coinbase losing me £500. Coinbase were SHOCKING and i was on live chat over 3 hours and got no where. Zengo went out their way to get answers on how i could retrieve my money from coinbase. They went above and beyond. Thank you Zengo for all your help, wish me luck with coinbase who are useless.