Excellent work by Jay Arnold at NBKC Jay Arnold has been extraordinary from start to finish. We closed on time as Jay promised. First of all – the communication was excellent. Jay was available at all times when we had a question, including non-business hours. And he always responded within minutes. Second, and most important – everything was exactly as he made us expect. There were zero surprises and this made us feel confident at all steps during the process. Third, we had a feeling that Jay cares. When he gave us a choice, he explained everything in small detail, described benefits and disadvantages of every possible scenario and outlined the next steps. Obviously, he can’t give financial advice, but he gave us more than sufficient information in order to make an informed decision at each step. We really appreciate Jay’s excellent work, efforts as well as his patience dealing with us as first-time home buyers. We will definitely reach out to Jay for our future financing needs. We are very happy we trusted Jay – this was a wise choice.

Brandon was TOP OF THE LINE Brandon was TOP OF THE LINE. From start to finish. He worked on a holiday trying to lock in the lowest rate. This company actually does not charge VETs fees and unnecessary fees at that. He would reply to emails within 1-2 mins honestly. Called whenever we needed clarification. We closed the loan in a record time of 12 days. If you are considering them use BRANDON.

Best Value and Customer Service Experience April Richmond from NBKC Bank was so helpful throughout the entire home buying process. We reached out to NBKC Bank after our realtor's preferred local lender came back with what felt like a high interest rate even after buying down points. NBKC offered a much more attractive PAR interest rate (0.75% lower than the other estimate) with lower admin fees, saving us thousands of dollars at closing. April was extremely knowledgeable and accessible, answering our questions quickly through text and email, and even taking the time after hours for phone calls to make sure we were prepared with everything we needed to be successful for an on-time closing. She helped us navigate some tricky waters that resulted from a series of little miscommunications early on in the process, and we really can't thank her enough for her patience, support, and thoroughness in getting us to the finish line. We will definitely be recommending NBKC Bank to family and friends who want the best value and customer service in their home buying adventures.

Had a great experience with Chad Kreutzer ! Chad was excellent, very detailed and knowledgeable. As a first time home buyer he guided us through the process and answered all of our questions clearly. He was able to give advice that led to better rate. He made this complete process easy for us and coordinated well with our realtor and attorney. The whole process went smoothly from application to closing. Anyone looking to buy a home, Chad is the best and I would absolutely recommend him to anyone! Thank you so much!

The staff at NBKC are incredible The staff at NBKC are incredible. They answer every question I have in a timely manor. They go above and beyond their expectations are. Thank you for making my experience with a bank positive.