Nat M. Zorach
GBFor many years For many years, IBKR's app was a bit behind the times, while their desktop platform was powerful and pretty reliable in spite of looking like something that hadn't been updated since the glory days of DOS. Fast forward to 2024 and whoever is running their mobile app development knows what they're doing. This is a good thing, and I'm glad to be done with TD Ameritrade, whose only interest is in promoting its frustratingly bad Think Or Swim platform, which is quite silly. But IBKR's company's customer service still sucks if something goes wrong. I've been trying to get some account transfer stuff figured out and they are absolutely useless. 100% of the responsibility is on the customer, even when their web portal does a lousy job of explaining what's going on. The phone menu is hard to navigate and they always send you to the wrong place, and then the customer service representatives always sound so tired and weary and sad.
Fai
AUI have been trying to open an account… I have been trying to open an account can't go past the regulatory page and when I click on continue on the bottom there is no mention of what I am doing wrong. There is no email or customer support.
michel ebrahim
EGI am not satisfied with this service when the problem is resolved, if it is resolved I will be very satisfied I have a problem. I downloaded the application for the mobile phone and approved my trial account. Every time I execute a purchase order, it gives me the order has been executed, but after a while it happens that the order is canceled and I do not know why I want to solve the problem or provide me with customer service for these problems.
Juliet du Preez
IEUI and access issues - resolved Don't receive notification on app for challenge response so can't use online portal. When try submit query in app, just says there is an error in the service. Impressed that IB responded and assisted. I have now got it working, thank you.
Eben Eshet
GBVery unfriendly system The only thing easy to use is depositing your money. Expensive to trade. Very limited withdrwal options. Overall I find it difficult to use and moving away Completly.