Customer service representative was a… Customer service representative was a great help and very informative with the solution I needed. I have never had a problem with their representatives. Netspend is a good go to when you don’t want to deal with bank branches. They are also better with fraud issues.

NetSpend is the best I've been using this service for a few years now and have been very happy with their service and how quickly they have handled any disputes and even having my info hacked once. They got my money back very quickly, which surprised me, I thought it was gone. Disputes with online orders were handled even quicker. I would recommend NetSpend to all of my friends and anyone else who asked my opinion. I give 5 stars always.

I love how easy the app is to use and… I love how easy the app is to use and the convenience of transferring to another card using flash pay ID or debit card. However, I do not like the fees I’ve had to pay. In just this month along, I’ve spent nearly $80 in fees due to being charged $1.95 per debit. It’s outrageous!

Never had an issue until one day I see… Never had an issue until one day I see money being pulled out of my account…. My heart sank and it took a good 30 mins to find a phone number to contact a live person to report the issue. I feel that Netspend could avoid a lot of issues with fraud ahead of time…. For every time a single penny leaves they account a customer should get an alert if ur signed up for alerts even if it’s from Netspend charging $1.50 to view your account balance… other than that I have no issues and the customer service was great….. and clearly from the response given below they aren’t understanding what I’m saying and want me to email them about something that really so simple. I have no issues paying the fees that Netspend charges. I would like to be alerted for every charge, fee, etc.

Actually have real human to talk Actually have real human to talk