Like everyone else not happy Like everyone else not happy. Ordered something on October 24, 2023. Still waiting-ship dates keep shifting. I am going to my credit card company to dispute the charge because they never respond. Scammers don’t order from them.

Scammers Scammers! I purchased a large order of LP'S & CD sent to Australia. They charged on the invoice Australian (VAT), which doesn't exist its GST! Cant be bothered to find out the correct terminology. The charge is totally wrong, goods under $1000 Australian dollars are not subject for import Tax. NO RESPONSE. Also several items are damaged due to their sloppy packaging which they charge top dollar for shipping+package. They replaced the cheapest damaged item & just ignore any follow-up on the other damaged item. AVOID!

Awful communication Pre-ordered the limited edition green vinyl of Paul Weller - Wild Wood with a release date of 14/10. The day arrived but I had had no dispatch confirmation. I could see on Twitter that other stores had it in stock so I was confused as to why I hadn't received anything. I asked via live chat what was going on. Supposedly they hadn't had their stock come in yet. So why did every other store have it? The worst thing is that clearly they knew this but couldn't be bothered to inform customers via a quick email. What dreadful customer service! Well, they've lost a customer. Will never order from them again. The only redeeming feat was the live chat staff, who immediately offered a refund. I quickly reordered elsewhere.

Do not order from u Discover Music Canada I ordered two exclusive records. It was shipped out but some how it ended up in the states due to the wrong address (somehow and someone changed it). After waiting about a week of waiting it was sent back to the warehouse. From my understanding they were just gonna ship it out and then I received an email that one of them is out of stock. Which makes no sense since I originally ordered two and they were sent. It is so hard to get ahold of anyone, you’re constantly playing email tag and you have a group of people responding to one email so it’s pretty confusing instead of one person. I’m not even sure what hours they work cause I get emails at all times. They seemed to respond fairly quickly when I was having issues tracking it down. Since now there is issues and refunds involved they aren’t so quick to respond.

Stay CLEAR of this company Stay CLEAR of this company. I placed an order with them on Dec. 16, 2023 for 2 sets of a Paul McCartney 3x3 album I received an email that I would receive it in early January and I have yet to receive my order. Upon trying to contact this company, ALL that I get is an email stating that they will look into it This has gone on for a week without ANY clarification Red Flags. BEWARE of these FRAUDSTERS