Awful communication Pre-ordered the limited edition green vinyl of Paul Weller - Wild Wood with a release date of 14/10. The day arrived but I had had no dispatch confirmation. I could see on Twitter that other stores had it in stock so I was confused as to why I hadn't received anything. I asked via live chat what was going on. Supposedly they hadn't had their stock come in yet. So why did every other store have it? The worst thing is that clearly they knew this but couldn't be bothered to inform customers via a quick email. What dreadful customer service! Well, they've lost a customer. Will never order from them again. The only redeeming feat was the live chat staff, who immediately offered a refund. I quickly reordered elsewhere.

Like everyone else not happy Like everyone else not happy. Ordered something on October 24, 2023. Still waiting-ship dates keep shifting. I am going to my credit card company to dispute the charge because they never respond. Scammers don’t order from them.

I would give them a 5 star I would give them a 5 star. The problem is, the company they use for delivery (Fedex) is incapable of doing their job. Yes, no phone numbers. But every contact I did they responded. You may wonder what fedex did? I live in allen park mi home of the Detroit Lions practice facility. That's where they delivered it. Thank goodness the USPS saw it & picked it up. Otherwise, awesome set & glad I took a chance

Still haven't been refunded for a cancelled order Purchased $60 worth of items from them. Was told the items were going to be delayed and was given the option to cancel the order. I cancelled the order and was told I'd receive a refund in 3-10 days. Over 2 weeks went by, not a word from them. Finally I file a dispute with my credit card, and they get back to me nearly a month later saying they won't deal with me until I close the dispute. Still haven't gotten it resolved. I highly recommend NOT purchasing from their site.

After 4 Months of Waiting - Order Cancelled I placed an order on October 25th, 2023 for an album by Víkingur Ólafsson, "Goldberg Variations - LP w/ Signed Lithograph". I then waited patiently with no delivery month after month. I reached out several times asking for an update with a constant answer of "Production Delay". Then, in mid February 2024 I noticed the product no longer available on their website. I emailed in and receive a "let me look into this further" with no response for two further weeks. Well, I finally have my answer on February 29th, 2024, "Unfortunately, we are now out of stock of the following items in your order. Because of this, we've provided you with the appropriate refund." I waited from October 25th, 2023 to February 29th 2024 with No Delivery. Buyers Beware. Stay Clear.