No delivery, no refund, terrible customer service Ordered a Christmas album in November, and the website said it would arrive early December. Once it shipped (two weeks later), the estimated delivery date was January 4. I contacted the company to see if I could cancel because I wouldn't need a Christmas album in January, and they wouldn't cancel since it had shipped. They told me to refuse the delivery upon arrival (lol) On January 4, the album was marked as delivered but nowhere to be found. I once again, contacted the company. I was told I would receive a full refund. Two weeks later, I received a follow-up email stating that the previous email was incorrect, and I needed to file a claim with a third-party insurance company. I emailed back for clarification, and did not receive a response for three more weeks, and when I did, it was just a copy/paste of the same email stating I needed to go through a third party. Absolutely ridiculous.

Like everyone else not happy Like everyone else not happy. Ordered something on October 24, 2023. Still waiting-ship dates keep shifting. I am going to my credit card company to dispute the charge because they never respond. Scammers don’t order from them.

Scammers Scammers! I purchased a large order of LP'S & CD sent to Australia. They charged on the invoice Australian (VAT), which doesn't exist its GST! Cant be bothered to find out the correct terminology. The charge is totally wrong, goods under $1000 Australian dollars are not subject for import Tax. NO RESPONSE. Also several items are damaged due to their sloppy packaging which they charge top dollar for shipping+package. They replaced the cheapest damaged item & just ignore any follow-up on the other damaged item. AVOID!

After 4 Months of Waiting - Order Cancelled I placed an order on October 25th, 2023 for an album by Víkingur Ólafsson, "Goldberg Variations - LP w/ Signed Lithograph". I then waited patiently with no delivery month after month. I reached out several times asking for an update with a constant answer of "Production Delay". Then, in mid February 2024 I noticed the product no longer available on their website. I emailed in and receive a "let me look into this further" with no response for two further weeks. Well, I finally have my answer on February 29th, 2024, "Unfortunately, we are now out of stock of the following items in your order. Because of this, we've provided you with the appropriate refund." I waited from October 25th, 2023 to February 29th 2024 with No Delivery. Buyers Beware. Stay Clear.

Horrible customer service!!! Preordered a Christmas album. It came in a timely fashion...packed in super thin box with no cardboard backing or padding or fragile id anywhere on package. Opened the box and the sealed record was mangled. Deep creases all over from where the box and therefore, record cover, was bent all the way flush. No phone number, so sent in a request via email with clear pics. Got the ol' we'll give you a 10% refund notice. Haha, i wish i could include pics here. Ridiculous customer service. Wish i read these reviews earlier before ordering. For the naysayer post, just keep ordering. You'll run into this soon enough.