Terrible customer service Terrible customer service, really don't care about customer once they have ure money. Avoid. Ordered wrong item, realised immediately and emailed. Response within less than 5 minutes to say it couldn't be cancelled as shipped already. Complete lies. I got shipping notification email 4 hours later. Customer services simply ignored my emails Terrible company

First and Last Time Doing Business with UDiscover This was my first time doing business with UDiscover Music, and it will be my last. I preordered a record a month ago and on the day of it's release, I received an email stating that the order could not be fulfilled and that I'd be getting my money back in 3-10 business days. When I contacted customer service about this issue, the answer I received was, "All the items that we have available for purchase are currently listed in the store. If an item you are inquiring about is not listed, it means that we no longer have it for sale. We're sorry for the inconvenience." In no way was that an adequate answer to my inquiry. There is no point to being able to preorder an album when they can just cancel the order on the date of release. This company is a joke.

I purchased a Let it Be picture disc… I purchased a Let it Be picture disc from this website. It shipped, no problem. On receiving the vinyl, it is NOT a picture disc but a rerelease. Contacted them and was told that it was no problem, I would receive a prepaid return label. New service agent says no, I received the correct item according to the bar code. Still able to return but must pay for shipping. I have sent a picture of the listing. As a consumer, how would we know if the bar code was actually for a different product! Ridiculous! Would not recommend purchasing from there, customer service horrible!!!

Just like Funko Pops…. I got my stuff finally, so I am updating the review! Packaging pretty good actually so that’s a plus. But otherwise….Yup, same as everybody else here. Sucks. Their website is full of awesome cool stuff at decent prices, who in their right mind thinks they have any of this stuff in stock? Easy to get sucked in. They charge your card as soon as you place the order, then they go find your stuff “eventually”. No communication, and delivery dates are all computer generated, when you click on your order, it just adds a week! Bricks and Mortar or die. F@&k these guys. Just like Funko Popsonline….

Like everyone else not happy Like everyone else not happy. Ordered something on October 24, 2023. Still waiting-ship dates keep shifting. I am going to my credit card company to dispute the charge because they never respond. Scammers don’t order from them.