Customer Service I ordered my clover mobile online Nov. 17th 2018. No correspondence from the company for over 10 days. I finally called and the sales representative Jack told me he responds to every order. I searched my junk, spam, inbox with no email whatsoever. On the phone he told me he was headed to an appointment and could not speak, I can appreciate that. However, when I asked how this could happen… he got irritated and told me he could cancel the order or give me free shipping. As a business owner customer service is everything. I should have known better when I say the average rating on the website. Being in sales for over 18 years myself, I was shocked at the response.

Won’t refund fees until they “process” your faxed request. Tried to cancel and they didn’t receive my fax. Continued charging me even after I stopped taking cc. Sent form in again and took several weeks to process. Would not credit me fees. I would not recommend this company. They could care less about a customer.

Does not respond to help with … Does not respond to help with credit/debit card machine. Debit machine does not work. Every time someone puts in their pin # it comes back as invalid. I gave up calling about this 8 months ago as no one wanted to help. Also, rates are higher than several other companies and the monthly fees keep going up.

Poor Security Protocol and Service to rectify We are a small local pub. Over $4000 in charges from a Spanish bank that never went through our business are now coming through our Merchant Service account andnwe are being mailed dispute letters. We are getting no help or response from Merchant Services even with multiple phone calls and faxes. I have grave issues with their security and safety protocols for their clients. We are terrified of a financial fallout as we speak just this month.

I love my point of contact for Merchant … I love my point of contact for Merchant Services. He is always quick to respond and help me with any issues. People can make or break how you feel about a company, so while I am rating Merchant Services here, I'm truly rating the rep assigned to my account