Absolutely terrible Absolutely terrible! Closed account and was still getting charged every month for fees. Not only for one account but for an old account we stopped using over a year ago with no refunds given. Said they will put in a request but it’s been months. Go with a smaller company, this one is terrible and too many people and reps to try and keep track of. I’m guessing they want it this way..

Complicated customer service The man I talked to to sign up my account was very nice and helpful. Not to long after using it the card reader it broke so we got a different card reader (square) and stopped using the old one. We got a letter saying we owed money a few months later. We called to close the account and pay the fees but the gentleman (Paul I believe) we talk to was very rude to me and my mother and very unprofessional as we are just trying to figure this out. I talk to someone else a lady didn’t catch her name but was in the recovery department she was very helpful and nice and we ended up figuring everything out! So mixed reviews on this company kind of confusing to figure out.

This company sucks This company sucks. Not sure how or why they're connected to Costco but they're worthless. I switched to them only after finding them through Costco site. They approved my account then once I started processing held up account for additional info which I then provided only to find out I was still under "review." The arbitrary hold ended up costing me about $300. Customer service/fraud doesn't respond but sign up/sales sure does. My recommendation is to look elsewhere.

Worst Customer Support My MID was terminated without any notification, and they holded my balance of 1480usd for more then 9 months, after 9 months it's been 3 months I am continuously chasing them to get my reserve balance released, but no proper response is provided,

They will not fund transactions or return the money to my customers - they are just taking it! Its been three days since my customers have paid and Elavon is keeping the money. They are not sending it to me, and they are not returning it to the customers. For some reason, Elavon thinks that $3,500 in customer payments made to my company belongs to them. I have made three calls to their customer service so far, and I am just transferred to endless holds. I will ask my customers to dispute the transactions with American Express, hoping they can get their money from Elavon. No one from Elavon has reached out and told me why they are taking my customer's money, and no one will tell me why when I call. Elavon is just keeping $3500 in payment because they feel it's theirs!