Ineffective support services I renew the subscription on Dec 15th 2023 for two years. Three months later I am still waiting for my service to be reactivated. The first issue is to reach the customer service team, very difficult. Once I finally managed to communicate with them, we went back and forth as they tried to solve the problem. The issue was escalated to a tier two team, I got an email saying that problem was resolved, but I was not. I sent emails, no response. As of today (+3 months) I am still trying to get the problem solved.

Terrible customer service. They have terrible customer service and threatened to sue if you wanted to alter the terms of service in terms of length or the amount of transponders you have. If they can charge you for something they will and again they will sue you out of your contract with them even if they can’t accommodate your needs.

I’m unable to give a zero star review I’m unable to give a zero star review. Otherwise I would be. Their contractor showed up without calling ahead to let us know the arrival time. Then he proceeded to speak and act very unprofessionally. We waited 12 days for them to send an installer and then he ended up leaving without doing the work. His name is David so if you have an install scheduled with this person tell them no thank you. I will be using another company from this day forward.

incometent customer service Customer service is the most incompetent, they lack total support for the dealers, they know how to sell, support is not available. The most useless customer service and managers and supervisor are unwilling to assist. The only answer they give is we will call you back between 24 to 48 hours. No respect toward its customers. Robert Dirnfeld 305-812-0007

Worst company ever End up with 80 non working devices out of 200. Customer service is absolutely no help. I lost 4 trailers due to their faulty equipment just for 1 year with potential for over 80 pieces of equipment to be lost. They cost us over $100,000 in losses so far and lost days of my time in sending reports back and forward pretending they are working on the issue but with no results. Not a single device replaced or even be able to stop monthly charges for. We are switching to a different vendor as far as we are expending and can't afford such a poor tracking software