Ineffective support services I renew the subscription on Dec 15th 2023 for two years. Three months later I am still waiting for my service to be reactivated. The first issue is to reach the customer service team, very difficult. Once I finally managed to communicate with them, we went back and forth as they tried to solve the problem. The issue was escalated to a tier two team, I got an email saying that problem was resolved, but I was not. I sent emails, no response. As of today (+3 months) I am still trying to get the problem solved.

NOAH! Noah was ABSOLUTELY hands down one of the most fantastic customer service representatives I have ever had the pleasure of speaking with. I had major issues and he not only worked hard to resolve them, but he went above and beyond to help assure me that my problems would be solved. He took the time to get every detail he could in order to assist me with my issue. I wish every customer service rep that I had the pleasure of speaking to was as wonderful as Noah. Thank you !!!

You could never get a cancellation You could never get a cancellation. Spireon never cancelled or helped!!! I had to go through Sprint to accomplish anything!

Poor invoicing practices Been trying for a month to get my inventory corrected. Can't seem to get old units removed from my device list, but Spireon is quite capable of getting replacement units added to my invoice count.

Product hasn't worked from day one. Product hasn't worked from day one. I will be contacting the dealer that had this installed because they tracked your car in case you don't pay. It shows my car in Arizona when I'm actually living in Louisiana I have contacted the company seven different times and they said oh well. we will reset it. oh well. oh well. Well oh well don't help how about fixing a product that you're supposed to have support to be able to have things like this fixed your product sucks your employees suck and your companies suck in closing your product sucks and I hope this keeps someone from using your company