It took a year to solve my issue It has taken since April of 2023 to get help and a final answer why my account is not connecting with IG. This happened before and your customer service was able to figure it out with a test book. However this time took an entire year of frustration on my part - I’ve reached out to your customer service numerous times and they asked me the same question again and again, whether or not I was sure I was putting in the correct password (I was), and to give a screenshot of the issue (I gave no less than half a dozen). I would be told they were following up with a manager and would get back to them, then months would go by. When I would follow up again I would get the same questions repeated and was told time and time again it was on IGs side. I reset my IG password several times but this wouldn’t help and I would get the same error that the password was wrong. I don’t give up only bc I had other Chatbooks I wanted to match in this series but this was maddening. The customer service person eventually suggested I try doing this from my computer and it worked. After a YEAR of this insanity. And when I mentioned I wished I had been given this suggestion instead of the same suggestions over and over they said they had told me to do long ago which I never saw in any email communication (I saved them all to review). Perhaps I didn’t receive it. Regardless I may be the only customer dealing with this, but I suspect not because I was told this is a “known issue” so I would recommend helping your customers with more concrete suggestions than to keep telling them you’ll get back to them, and then tell them it must be on IG’s side or they must be entering their password wrong.

Quality product I love posting to Facebook, exporting to Chatbooks, making a few tweaks, ordering and receiving a high-quality photo album in the mail. Easy!

Grandma Who Highly Recommends Chatbooks! I've been using Chatbooks for several years. Every year I make a photo book for my grandchildren on their birthday full of moments from the previous year. In this day and age when most photos are digital it's nice to have an actual keepsake book. They love them and their busy parents love them too. And I enjoy creating them. The site is super simple to use.

Your people were standouts Your people were standouts! They brought me back to scratch after each software fail. The Chat feature was very difficult to sus out. No page numbers for 300 page books was a difficult challenge. The App download for grandparents to participate was a no-go. Thanks for your technical people stepping in to make our book possible. No ability to contact the printer for adjustments "brighten all photos" for instance, was a big challenge. Something is right our I would not have come back for a 4th book! Marie was stellar, but then so were all your technical support, challenged as they were by the software issues. Marie dutifully listened and sent those suggestions up the line. Thanks Marie!

So easy to use! I love that I can put captions, and put as more than one picture per page. the web site is very easy to use. I have used them for several different occasions. Price is very reasonable as well. Will always use again!