Worst technical support Worst customer and technical support offered by hosting24. I wanted to switch my website from cpanel to their hpanel (both hosted with them). There was no option cancel or switch the cpanel hosting so I had to ask the customer service team to cancel the cpanel plan. They were not able to remove my domain from it. Once it was cancelled the new hosting simply rejected it saying it's already hosted. The technical wasn't able to solve this for 10hours and they still are. This caused a significant offline time for my website and resulted in loss of revenue. I also had a similar experience with registering a domain with them which Required extra requirements. All the documents were provided yet the took 10 days to register. Worst technical support I have ever encountered.

They don't provide what I had paid for I am also an old customer with a Reseller account for may years. The account has NO disk nor bandwidth limits. Recently wanted to add a new website and - oops - they tell me that I had exceeded the (non-existing) disk limit. Now all the package selectors are disabled, so cannot add a website. I had complained to customer service, they confirmed unlimited disk space and promised to rectify the WHM. Today they confirmed that this is resolved - only to find that this is still NOT resolved and I still can't add a website. I am a webdesigner and reseller, so my business came to a halt and I am on the brink of collapse. Hosting24 has become the WORST hosting company and now I am looking for a different and more reliable hosting partner! I am disgusted with them.

Excellent The technical service is perfect (no great trouble since i started with Hosting24 nearly 10 years ago with a free hosting plan). SInce then, I asked their support a couple of time and they answered quickly, nicely and beahaved professionnally. I strongly recommand this hosting company that cares of its free "clients" with the same concern as if they were VIP customers.

I've been with them for 2 yrs and for… I've been with them for 2 yrs and for the past 4 months it has been one issue after the other. Website having lots of downtime, emails not working, always trying to say that cause is never on their end when in fact it clearly is. I've moved my hosting to a new provider and what would you know, I've had no issues there. They really need to get sorted or they will continue to lose clients. I will be moving all my other websites from them as they can never resolve any of the issues.

Poor Level 1 Techincal Support I have been a customer for over 6 years now so I'm sorry to have to write this review, as I've never had such a bad issue before this point. 4 weeks ago on the 25th of Feb, I got user reports that DB errors were occuring and that the DB authentication was revoked. That's strange as I haven't changed anything for a while. Upon further investigation and unbeknown to me my hosting IP had changed completely which was causing these issues. After I worked that out and corrected it all was well, I followed up and found my hosting was transferred over to new servers which caused this migration. On March 9 I reached out to you again that after this migration I was unable to access certain parts of my hosting specifically definers in the MySQL hosting DB, as when reimported from the migration had been changed to root user, which I don't have access too. After discovering that with support, all they would need to do is go in and change these definers back to how they were. This fix should have taken maximum 10 minutes. I followed up the next day and got told "Our team is currently working on the issue! I have sent a follow up regarding this and we should be getting an update within the day 🙏" I got no follow up with the day so followed up again 3 days later, and was told it was under investigation but would get a response any time soon. On March 14th still with no response I followed up again, again with no response from the investigation. On March 17th I followed up again and again got told "Thank you for waiting! I checked and see that your case is still under investigation by our specialists. As soon as there will be any update, my colleagues or I will inform you immediately blush" I've now reached out 4 times to solve a trivial issue that HOSTING24 caused when they migrated my shared hosting to a new IP.