Worst experience ever... Vend sales team smoothly made big promises and took money for onboarding, after a few months we found that they never had promised features. When I asked for the requested feature - they suggested workarounds. Taken my business to another POS which is 50% cheaper and provides many features and excellent support. I would suggest doing your research before signing up for Vend. They have wasted my 4 months...

Don’t use this POS! I used Vend for a few years and I was happy with the product until they decided to change to an all in one payments system. They were bullying clients to change from their own existing merchant facilities to Vends own payment system and if you don’t they penalise you with an added monthly charge on top of your monthly subscription. I complained and they wouldn’t reply to me after this. Then Vend automatically changed me a sign up fee of $150 without my consent. I have now left Vend and trying to get my $150 back which they had no right to take. Don’t use this POS!

Since Vend has changed to Lightspeed it… Since Vend has changed to Lightspeed it has been a total nightmare. Being charged an extra $200 aud a month for not using their eft terminals, plus all of a sudden some sort of transaction fee which we had never had before. We are now forced to use their eft terminals as we are way too small a company to pay the additional $200 a month. I wish we could afford to go elsewhere but then there is the cost of new equipment which we cannot afford at this time. We are JUST hanging on financially. Thanks for nothing Lightspeed.

Slow customer service and bugged system Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

RUN FAST AND DONT LOOK BACK RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I knew what I know now I would never go with Vend/Lightspeed. For the same features you can get systems out their at half price or less. I ended up having to pay for advanced plan to use e-commerce and inventory report which us $279aud per month. They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing provider. They are straight out rude and arrogant. If I wanted all in one system (which you will be even more trapped) I would have gone with Square from the beginning.