Truly TERRIBLE Customer service! I sold my business at the end of August and jumped through all the silly hoops that Lightspeed makes a customer jump through to sell their store. Here we are 18 days later and Lightspeed still hasn't managed to transition the POS System (theirs) to the new owner. Worst Goat Rodeo I have ever seen. Makes FIS look like paragons of efficiency. Someone's head needs to roll. My advice - AVOID LIGHTSPEED

Warning - doesn’t do as their sales people say. Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple issues that arose when we tried to use it. Now their account people are saying they have done everything they can and to talk to our sales person, but he has not replied to multiple emails.

Save yourself some headache!! I was happy to use it when it came out first, but since then it is just going downhill...products which are supposed to be variants are becoming standalone ones, product tracking not working, inaccurate inventory levels and so on. Can't handle big volumes of input, becomes sluggish and unresponsive, parking and reopening sales is a nightmare,surely there is a better way than this. The support is useless and i gave up a long time ago trying to get something fixed...avoid avoid avoid!!

I was a Vend customer for many years… I was a Vend customer for many years and was reasonably happy with the product. It was a little over-priced in my opinion but was user friendly and had some useful features. However, their latest pricing structure, in my opinion, was nothing more than greed. Essentially, they want a cut of all their customer's retail takings because they think they are entitled to it. In my opinion, I would avoid this product at all costs. We are currently using a different POS which is costing us about a tenth of what we would have been paying if we had stayed with Vend.

Started with VendHQ POS Started with VendHQ POS, which was great. Lightspeed purchased them and now force you to use their payment processing system or else charge you processing fees if you use a third party processor. Don't know how this can be legal. Going to drop them