Since being bought out by LightSpeed Since being bought out by LightSpeed, their customer service is beyond pathetic. The support staff cannot solve any problem. They just dont come back to you on queries raised and their attempt at AI bots to solve queries is useless. As someone who has 5 stores with them, I am seriously considering changing to a new POS. PS: sad as they use to be good.

Totally irresponsible Lightspeed. Since my last post on 31st Jan, Nothing, Nothing has been done!! Got an email on 23rd Feb stating that the job had been done. However, I found that it was just not true! Got an amazing reply from Lightspeed: (one would think the engineers who worked there knew the importance of testing and then certifying the job as done) Lightspeed reply: Now we discovered that the fix works only on the first print (right after the sale is completed on the sell screen), however, the reprints are showing net figures again: Below is my post about a problem from November 2023 and as on 25th February, it still is serious enough for us to have got a warning from the Department of Economic Affairs Dubai UAE, on incorrect invoices being issued. My original post: Lightspeed is not good for Tax inclusive Stores. The subtotals displayed are wrong. This was acknowledged by Lightspeed person and raised a complaint in November. Till date nothing!! I was told that the development team will do so if they find it necessary. How much more ridiculous can one get? EG : Total Gross sale is 1390. VAT @5% is 66.19. Discount is 278 (gross). Subtotal shown by Lightspeed Vend is 1337.05. WHY?? Either show 1323.81 and below that the discount 264.76 (net figures) or show 1390 discount 278. Show VAT @ 52.95. Gross payable @ 1112.00

Started with VendHQ POS Started with VendHQ POS, which was great. Lightspeed purchased them and now force you to use their payment processing system or else charge you processing fees if you use a third party processor. Don't know how this can be legal. Going to drop them

Worst experience ever... Vend sales team smoothly made big promises and took money for onboarding, after a few months we found that they never had promised features. When I asked for the requested feature - they suggested workarounds. Taken my business to another POS which is 50% cheaper and provides many features and excellent support. I would suggest doing your research before signing up for Vend. They have wasted my 4 months...

Charged for not using their service!?! Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Run a mile, absolute SCAM ARTISTS, the worst customer care I've ever experienced. Was good as Vend, utterly appalling since Lightspeed took over