Software changes for the worse Just 2 days ago (3 Oct 2023 Vend rolled out another change to customers without advising what they are doing that completely screws up the register closures and the entries that are posted to Xero. They have added a Revenue in Advance listed under Delivery & Pickup (if you please) that is not able to be reconciled or traced to any actual transactions. This has become a habit of late as Vend continues to roll out changes that make the product much worse than it was before - it actually used to be quite good before it was taken over by Lightspeed.

Don’t use this POS! I used Vend for a few years and I was happy with the product until they decided to change to an all in one payments system. They were bullying clients to change from their own existing merchant facilities to Vends own payment system and if you don’t they penalise you with an added monthly charge on top of your monthly subscription. I complained and they wouldn’t reply to me after this. Then Vend automatically changed me a sign up fee of $150 without my consent. I have now left Vend and trying to get my $150 back which they had no right to take. Don’t use this POS!

Charged for not using their service!?! Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Run a mile, absolute SCAM ARTISTS, the worst customer care I've ever experienced. Was good as Vend, utterly appalling since Lightspeed took over

Started with VendHQ POS Started with VendHQ POS, which was great. Lightspeed purchased them and now force you to use their payment processing system or else charge you processing fees if you use a third party processor. Don't know how this can be legal. Going to drop them

The system cant seem to handle… The system cant seem to handle different retails prices that link through to product price barcodes. We are an outlet store for various brands and so we quite often have skus well below RRP. I would think many retailers would be in a similar position? They have been looking at an update for it for the last few years ie it isnot a priority apparently.