Money lost, customer support is useless Sent money to my friend, and they never arrived. Customer support only gives a self-made "invoice" that I can't show to the recipient's bank (cause the "invoice" doesn't have ANY useful information like date, transaction number, etc.) and they also refuse to contact the sending bank (which is "Caixa Geral de Depósitos") and refuse to provide me the payment confirmation from the bank. There's no chance to _talk_ with support cause they just closing tickets after the first meaningless reply. In fact, the money are just stolen. Trans. ID SM-230414-9582.

I sent all the documents for… I sent all the documents for verification for my shopify shop to get paid and they reject and very poor support experience

no support whatsoever no support whatsoever. been stuck on verify of my docs now for 5 days when it says 12h tops. never gonna use this useless firm again. STAY AWAY! Update: u actually come here to thrustpilot to answer my review but u cant answer my 10 mails i sendt u guys? unbelivable

Waste of time Waste of time. Seemingly has payment processing issue since October 23. What's the point of using a payment service that keeps on having issues with processing payments?

Very poor support experience Very poor support experience. I uploaded all the documents that they were asking. Nevermind the fact that they were rejected, I just asked what was the issue and how I could fix it, but no response. Wrote support again, still no answer. ery unprofessional.