Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

Great product and Service!! I have ordered furnace filters several times over the past 3 years or so. I have always gotten just what I needed (they carry the "odd" size that cannot be purchased just anywhere). Price is reasonable and they ship and the package arrives as scheduled. I love working with this company and cannot say enough good about both the staff of employees who assist me as well as the quality of the filters I order. All is superb!! Highly recommend this company!!!!!!!!

A totally unreliable company A totally unreliable company. They DO NOT respond to telephone inquiries (IF you can even get anyone to answer) - internet site tracking doesn't exist. Owner has DISABLED the ability to rate them on site (due to poor reviews). I finally resorted to Home Depot after waiting too long on this terrible company. DO NOT do business with Factory Direct Filters - IF you want to get your filter - ever.

Filters sent are unsatisfactory ! Emails of complaint have been ignored. I've sent two emails in an attempt to get Factory Direct to instruct me as to what I need to do to return these filters. They are undersized, by more than 1/2 inch in one direction and nearly 3/4 inch in the other; I cannot use them in my application. Have not gotten so much as an acknowledgement back from the company. Nearly $50 wasted. Buyer beware!

I ordered filters 22x25x1 I ordered filters 22x25x1. I had received wrong filters without any label indicating size and grade. I have been charged $12.00 for shipping. Quality no the same as existing filter. This us a scam! Terrible experience. Never again!!