Highfive is a great video conference… Highfive is a great video conference platform. While there are areas to improve around screen sharing and audio playback, the customer service team has a been great to work with and has assured me that these are high priorities on their radar to address in future updates.

Customer Service was especially nice Customer Service was especially nice. Lot of times Customer Service don't think out of the box to help customers with unique problems. But Customer Rep.Jon Rey was very helpful in problem I had.

Basic video tools not available/in development #1 basic video conferencing tools not available/in development: mute all participants in one click; video calls drop frequently;

Wish the Service was Better The system work alright when it works. The trouble is in the lower bandwidth connections that we don't have control over. When attempting to connect over lower bandwidth connections from our clients, we see issues with screen sharing performance and call quality that equals dissatisfaction and frustration from our clients. Secondarily, most conference room applications embrace the static phone line, which makes it easy for users to call into the conference if they are using a phone line. High five uses a rolling number and makes it difficult for users who are less technically savvy. Reaching out to High Five, they've indicated that this particular feature is not on their road map. Unfortunate.

Easy install Easy install, Works better than expected. Even the least experienced computer user can start a meeting or share their screen. Dolby experience is amazing!