Customer Service was especially nice Customer Service was especially nice. Lot of times Customer Service don't think out of the box to help customers with unique problems. But Customer Rep.Jon Rey was very helpful in problem I had.

Basic video tools not available/in development #1 basic video conferencing tools not available/in development: mute all participants in one click; video calls drop frequently;

I like the quality of the sound!!! I like the quality of the sound!!!! The Video is good too. Here is what you can improve... Log in is confusing to outsiders. Need a warning tone someone is waiting to enter Leave an icon open if someone needs to enter (currently, it disappears) The screen to make calls from the speaker is not easy to use... delicate, small and not always responsive to the touch. Keep in mind that if the conference is started from a computer, not in the conference room there is no way to know someone is waiting to come on the call. So... put a notice on the TV as well as the computer. Can we purchase just the audio system?

Truly innovative solution This hardware and interface are both unlike any other product our company has tried. Our connectivity to remote team members and clients completely changed over night. Setting the units up and brining them online could not have been simpler. The dedicated On Boarding team was absolutely brilliant. They were so thoughtful in guiding our rollout to the full company. The materials they provided made it so simple for our operations team to implement and for the staff to learn. As with any technology, it isn't without hiccups, but the support team has been incredibly responsive and always able to get us fully functional again in a surprisingly short amount of time. The sound quality is ridiculously good. And the units and interface have a minimalist, modern feel that suits the aesthetic of our company and offices. Really can't recommend Highfive enough.

Highfive is a great video conference… Highfive is a great video conference platform. While there are areas to improve around screen sharing and audio playback, the customer service team has a been great to work with and has assured me that these are high priorities on their radar to address in future updates.