Quick reply to email and order shipped… Quick reply to email and order shipped right away.

Great, fast service, good prices Could have bought my printer direct from the manufacturer, price was about the same, but thought having a USA company provide it in case of any issues was a good idea. I am very pleased that I did. There was a minor shipping issue with the manufacturer, and Andy responded to my email within the hour to set it straight. Everything arrived in pristine condition and my first several prints came out perfect. I will be continuing to use 3DprintersBay with confidence. Thanks!

lack of good customer service Frustrated because I went to their website and it says they are based out of Florida and I was looking to order parts from a USA based source because I needed them quickly. The website is just a gateway to order but the parts still come from China. Ordered Feb 5th, did not receive any confirmation email. Parts did not ship until Feb 12 and shipped the slowest possible way. (In fairness there may be other uncontrollable factors for the delay in shipment) but the lack of communication make me very hesitant to use this source again.

Very happy with fast delivery Sidewinder X2 I received the Artillery Sidewinder X2 a few days ago. Delivery was about 9 days, and was tracked using UPS Tracker. The printer assembly was simple; only 3 large pieces with screws already installed. Some instructions for bed leveling were not fully clear, but YouTube helped here. Prints were much faster than the Ultimaker 3, and were perfect; no strings, and smooth, using PLA+ from Micro Center. The touch screen looks good, but has had some mis-touches (maybe needs calibration). Still, I like this 3D printer. Very happy with the printer and the delivery.

Ok so I didn't do my due diligence on… Ok so I didn't do my due diligence on reviewing 3d printers bay before ordering. I then got online after I ordered my cr10 pro v2 and got scared thinking this was a scam site. I called PayPal and they told me I needed to wait 5 days before making a claim. That day I got a ups tracking # from them. The second day it was shipped from California the third day it was delivered to my home in utah. 3 days total I received a brand new in box perfect condition cr10 pro v2 exactly what I ordered way cheaper than any other site. I agree with some other reviews that this is a company that has problems just like any other. My experience was perfect take that for what it's worth.