Great company Great company. Family run. They go above and beyond what is expected I highly recommend them. My Photon S was delivered well protected and exactly on time from California warehouse. It took about 10 minutes to get my first print going. I’ve heard a few people complain that plastic casing seem breakable. I don’t really slam my printer around. So I’m not worried. All the critical parts seem rock solid.

Quick shipping and received in time Quick shipping and received in time, great printer! Build it is really a great experience to discover 3D printing domain but could be frustrating for someone who hope a printer ready out of the box. I have the dual extruder version, but I haven't tested dual yet. Over all I'm very happy with this purchase for the price and for the quality of the parts. Easy update available of the printer to add double fan for the Nozze and filament sensor. Just little negative point regarding the manual of installation that miss details to assemble some parts

lack of good customer service Frustrated because I went to their website and it says they are based out of Florida and I was looking to order parts from a USA based source because I needed them quickly. The website is just a gateway to order but the parts still come from China. Ordered Feb 5th, did not receive any confirmation email. Parts did not ship until Feb 12 and shipped the slowest possible way. (In fairness there may be other uncontrollable factors for the delay in shipment) but the lack of communication make me very hesitant to use this source again.

Very happy with fast delivery Sidewinder X2 I received the Artillery Sidewinder X2 a few days ago. Delivery was about 9 days, and was tracked using UPS Tracker. The printer assembly was simple; only 3 large pieces with screws already installed. Some instructions for bed leveling were not fully clear, but YouTube helped here. Prints were much faster than the Ultimaker 3, and were perfect; no strings, and smooth, using PLA+ from Micro Center. The touch screen looks good, but has had some mis-touches (maybe needs calibration). Still, I like this 3D printer. Very happy with the printer and the delivery.

Fast Delivery and quick email responses After checking nearly every site that sell the 3D printer I was searching for, I found that delivery times were 3-4 weeks out. 3D Printers Bay had delivery marked at the standard 3 weeks but to my surprise, my Phrozen Sonic Mini arrived in just a little over 2 weeks. That made my faith in 3D Printers Bay justified and I have brought all of my business associates to them.