I wish there were more templates to… I wish there were more templates to choose from. I'm an embroider and there are no craft like templates to choose from and some that I would like to change your picture won't change. You need to get a better variety of pic/templates

I have been a customer of Vertical… I have been a customer of Vertical Response for 7 years now and have really enjoyed the service. The only challenge I have now is the transition of the format. I am always open to change, however the site is no longer user friendly and very confusing. Since the transitional change on the site, I am still trying to maneuver my way around the site and yet to understand the changes. I am still at 50% of understanding the new site. I have contacted customer service 3 times since the change, every one was very kind, but limited to helping me on this new site. They made attempts to help but I find myself still struggling to understand it. The email I received said I had to change to the new format only to find out that I did not have to make this adjustment until a later date and then I ended up upgrading from the original plan because I thought I had to do this in order to make the transition because there was no clarity during the transition. I am still a customer and have no intentions of canceling, but there was a point where I was just going to cancel because the site was too complex and perplexing. Overall the rates and marketing services beats out many of the other companies with similar formats, I just have to keep working on the kinks and try to figure the the new site out.

Vertical Response is Truly The Best! Our company finds Vertical Response highly commendable for the following reasons: 1) The pricing structure is both budget-friendly and flexible. 2) The email editor is user-friendly, featuring drag-and-drop functionality and customizable templates. 3) Vertical Response's AI content generation tools streamline email creation and enhance campaign effectiveness. 4) Customer support is responsive and reliable, complemented by extensive documentation. In conclusion, Vertical Response is a valuable asset for our email marketing efforts, offering flexible pricing, an intuitive editor, and advanced AI content generation capabilities. It's well worth the investment.

Started using VR free and keep using it paid Started out using VR free when our organization was smaller. Everything worked perfectly. When we crossed the pay threshold, we kept using VR because it is so easy and reliable - and economical.

I love the instant availability of… I love the instant availability of resending to non opens. The website could be improved however, hence the 4 stars. I'd like to give 4.7 stars really.