Melanie Chester
GBHighly satisfied and excited for the future! I highly recommend Trennder Web Design and I can’t stop looking at the results. My newly redesigned website certainly looks more polished and professional. Sales have absolutely improved and Glitzygals5dollarbling.com is having its best month yet! Stephen is responsive to messages and makes adjustments when required. I was a little nervous taking the leap, but I am so glad that I did! I highly recommend hiring Trennder to beautify your Shopify store.
Davis Chin
GBScam company, avoid at all costs My company hired Trennder to modify an existing Shopify template and they instead installed their own template and claimed they could make all the changes we wanted to make it look like the template we bought plus do all the changes we needed. We went back and forth with numerous design requests and they did some but ignored others, despite repeat requests for changes. This whole process took over 2 months and they then they became unresponsive to our emails, Facebook messages and their phone (which became disconnected). We demanded a refund and they finally responded and said that it was impossible to make the changes we wanted because of the limitations of Shopify- however we were able to find a developer on a freelancer website who was able to make all the changes we needed to the original template we purchased. We then contacted our credit card company to do a chargeback and they did an investigation and rejected our request. When we requested information on the basis of the rejection they sent us a fraudulent email conversation that Trennder had sent to them supposedly between my co-worker and Trennder that was so contrived it was laughable claiming we were satisfied with their services and that we had signed off on the job. At that time it was too late to be able to re-open the case because too much time had lapsed since the original transaction. Since they committed wire fraud by falsifying the conversation, we submitted our case to the Federal Trade Commission and the BBB, which is pending review. Beware- do not do business with this unethical company.
Hugh
BE*Edit* From 5 Stars to 1! UPDATE: Since they seem to be trying yet another method of discrediting my review. WARNING: I urge anyone reading this to reconsider using Trennder because you can see the lengths they go to discredit anyone that had a negative experience with them. Don't say you have not been warned! 1. They claim it is a "fake review from probably freelancers" - Really? I sent all the documented emails & invoices from Trennder to Trustpilot for review and these were verified as a genuine experience, which is why my review is still up. 2. They say "...the source of this review is organic, which means this review is not based on a genuine experience but rather just a random person who searched our name organically on the internet in order to post bad reviews.." Seriously?!? If Trustpilot worked this way, there would be no Trustpilot. That is the most illogical reason you could have thought of. If you post a review and the company you reviewed flags it, it is temporarily taken down and you are contacted by the Trustpilot team to prove that you had a genuine business interaction with the company. you have to provide enough proof to remove any doubt that the experience was true. This includes but is not limited to invoices, emails, screenshots, etc between myself and the company. The company is also contacted to prove otherwise. Clearly, Trennder could not due to the fact that the proof I provided was 100% true and correct. All this was provided from my end and easily verified by Trustpilot. Thank God for Trustpilot. UPDATE *Edit* From 5 Stars to 1! Once your store design is done, they post it in as many Facebook E-com groups claiming to be the owner so that they get more business. They just keep linking the Trennder site. (I wish you could attach screenshots here, it would make a great addition :P) I have no issues with this strategy as long as they are honest about it. As my store is new, the FB pixel and Google Analytics is being screwed by random traffic from these posts. They say it's from people trying to get affiliate commissions but I know affiliate marketing and they don't use any aff links anywhere so clearly there is no way an affiliate would just send them free traffic since there is no tracking link. Only an idiot would fall for that excuse, again, I wish I could post the screenshots!! A number of group admins have been banning their profiles and even ban anyone from mentioning Trennder because of this. After I commented on one of their fake posts, the profile blocked me lol All in all, a good initial experience ruined by this tactic. So honestly, after all this, I cannot recommend their services. You are better off finding a more reputable company to do this for you as they will respect the business relationship. I would have been more than happy to recommend them in the different FB groups I am part of if they had just asked, it would have even created a better reputation for them! I guess thinking short-term wins is a better strategy for Trennder, so I have decided to give my next projects to another company. **Original Review Below** Good experience working with Trennder for my Shopify-based website! I was originally trying to get my site done myself since I know my way around Shopify but decided to try out their services. Overall, I am happy with the experience, my website looks good and I will definitely reach out to them for future projects.
Olga Cygnel
ITThey went above and beyond for me. They went above and beyond for me. I really appreciate their communication, they were always keeping me updated and answered to all my messages. They created the design that I wanted and helped me with all my requests. The most important thing is that the conversion rate went up significantly. I will hire Trennder for my other stores too.
Qaisirah Ahmad
GBTrennder redesigned our website Trennder redesigned our website. They achieved what we wanted and the result is fab!!😊