Horribly disgusting customer service Horribly disgusting customer service. My parcel shows as delivered and the pic of the delivery is in a random glass recycling box, but that is not my house. When I contacted them, I've been told to contact the delivery company and not them. Absolutely horrible, never order from them if you really respect your money and yourself!

What a great self-assembly pergola kit… What a great self-assembly pergola kit we received from them. We ordered a complete set and it only took us 6 hours to install it at our home. We will definitely shop with them again for polycarbonate as we need a small greenhouse at the back.

Company sent incorrect size parts and… Company sent incorrect size parts and refused to support with their error. Terrible service and all they needed to do was replace the erroneous parts they sent. They advised that they only allow 48 hours after delivery for items to be checked, but this is clearly contrary to trading standards which they shall find out soon enough.

0* Service This company may as well disconnect their phone lines, they never ever answer the phones. Only way to contact them is online chat where they are useless or email where they respond if they feel like it. Ordered almost £1000 worth of items and no way to track delivery. Tried calling several times to see if I can at least get a specific day, no one ever answers the phones. In the end tried their online chat and rep told me courier will call day before delivery. I asked specifically will it be delivered the following day as we maybe out. Told definitely not the following day. And what happens? Courier delivers it next day. As it was only 1 delivery driver he manhandles the polycarbonate sheets dropping them several times and denting them. Emailed TG and they just fob it off saying damage is not important. After we finish building the roof with the damaged parts as we had no choice. We discover that there is an end cap missing. Obviously they don't answer the phone, and emails politely asking if they can send a replacement out is ignored. Ironically they actually sell this part on Ebay which we had to pay out of our pocket to replace. So despite them being able to send it out like any other reputable company would. They ignore you forcing you to buy the parts again. I wish I had read these reviews before ordering as their service is awful. Looking at their premises on google. It looks like a tiny garage so obviously they just get the orders and just get it shipped from the manufacturer. So just go to a more reputable company that can do the same.

Amazing selection of polycarbonate and… Amazing selection of polycarbonate and accessories even in anthracite grey. We were positvely surprised how quickly everything arrived.