Wouldn't buy from them online again. I received a book that was heavily damaged in one corner (the dust jacket had two 1” tears and was crinkled up, the cover board was scrunched in, and the last 60 pages were folded up). It was a “bargain” book, not a “scratch and dent,” so it wasn’t supposed to have damage. I wanted to return the book for a refund (or exchange it if they were getting more in stock), but Book Outlet only offered a 50% refund since they didn’t think the damage warranted more. They said their books are always going to have additional shelf wear, and that most companies would not take liability for products that arrive damaged. There’s a big difference between normal shelf wear and actual damage, and I don’t know any companies that wouldn’t take full responsibility for not packing their products adequately for shipment. Seems disingenuous for a company to boast about the great condition of their books but then dismiss damage as “shelf wear” you should have expected. They offered a full credit for the book to my Book Outlet account after multiple messages, but by then I was fed up. They have cheap prices, but if they’re sending damaged books that have to be repurchased elsewhere at full price it means spending extra money and dealing with extra hassle.

Occasional good picks, but customer service is not great It can be a needle in a haystack to find a particular book here - very random selection. I had an unpleasant experience with an order - huge shipping overcharge, one book didn't arrive, and the customer service agent was unpleasant. Really turned me off to future orders.

I ordered seven hardcover books and… I ordered seven hardcover books and they all arrived in great condition and to my surprise one came as an autographed copy :-) shipping was a little delayed but all things considered it was reasonable. I've already started shopping for my next order.

Painfully Slow Shipping Shipping took forever. The tracking they provide does not offer any explanation.

I would give this company a ZERO star… I would give this company a ZERO star yet that is not an option. Terrible service--terrible products--they take no responsibility for the junk they send out--no refunds --no replacements --buy at your own risk. You would do better going to Goodwill, eBay or Amazon. With the last 2 at least you have a guarantee to get what you paid for! They do nothing but give poor excuses for the damaged books they send out AND I did not even buy from their "scratch and dent"...would hate to see what those look like!!!!