Not Bad At All Honestly, I was extremely hesitant about buying from this company due to the amount of bad reviews I saw but something just told me to go for it, and I'm very glad I took that chance because I plan on buying from this company again in the future. The shipping was overall great, but could have been a little quicker. All of the items were in pretty good condition. However, I got a couple small items in boxes and the boxes were a little beat up but not awful. Overall, my experience was very great. You also have to put into the consideration that you get what you pay for and every single thing may not be perfect, so I understand the 2 little boxes weren't completely mint. As stated, I plan on buying from again. I just hope that the shipping is faster next time. Since it's the holidays, I understand why the shipping was on the slow side.

85 for shipping to the netherlands???im… 85 for shipping to the netherlands???im am SO confused???

Wouldn't buy from them online again. I received a book that was heavily damaged in one corner (the dust jacket had two 1” tears and was crinkled up, the cover board was scrunched in, and the last 60 pages were folded up). It was a “bargain” book, not a “scratch and dent,” so it wasn’t supposed to have damage. I wanted to return the book for a refund (or exchange it if they were getting more in stock), but Book Outlet only offered a 50% refund since they didn’t think the damage warranted more. They said their books are always going to have additional shelf wear, and that most companies would not take liability for products that arrive damaged. There’s a big difference between normal shelf wear and actual damage, and I don’t know any companies that wouldn’t take full responsibility for not packing their products adequately for shipment. Seems disingenuous for a company to boast about the great condition of their books but then dismiss damage as “shelf wear” you should have expected. They offered a full credit for the book to my Book Outlet account after multiple messages, but by then I was fed up. They have cheap prices, but if they’re sending damaged books that have to be repurchased elsewhere at full price it means spending extra money and dealing with extra hassle.

Horrible Customer Service I have purchased over $350 worth of books recently, and used many of the coupons I've saved from my recent orders. Upon receiving damaged items, I contacted the Book Outlet Customer Service. I was told that they would give me credits for the books that were damaged. Then, I received a message saying that because I had used multiple coupons, this would "need to be looked into". No response from customer service since then, as it appears I am being entirely ignored. While they were investigating my use of multiple coupons, they should've investigated their obvious lying about the condition of books on their site. Denying me a return/refund/credit for items that were NOT AS DESCRIBED is ridiculous. My family visits the Book Outlet retail store at least once a week (has been since it was literally opened), and I make many purchases myself. But my business will be going elsewhere, as will the rest of my family's, and all of my 5 star reviews will be changed to 1 star because this kind of behaviour is juvenile and uncalled for and I won't purchase from a company that can't own up to its own quality errors and instead tries to turn it around on the customer.

SUPER BAD EXPERIENCE!! Book Outlet only TAKING MY MONEY and NEVER sent me my books!! Didn't get my books, marked "Delivered" by USPS but I NEVER RECEIVED my books, already tried to tracked my package everywhere including asking neighbors, emailing USPS, visiting the physical Post Office near me, waiting the whole day for the Mailman just so I can asked where the hell is my books and why is it marked "Delivered" when I DID NOT RECEIVED any package, but NONE, tried to emailed Book Outlet Customer Service, total radio silence from them, now I wondering did Book Outlet even sent my books or just TAKING MY MONEY and be done with it, WILL NEVER EVER BUY from Book Outlet again!!!